Avinash Azul Kunnath

Born in Buffalo New York

aakunnath@gmail.com

15309023762

Berkeley, California

https://www.linkedin.com/in/avinash-kunnath/

 

Wheelhouse San Francisco California

Customer Success Manager 2017-July 2019

 

+ First Dedicated Customer Success hire that increased quarterly retention rate of customer base by 20% within six months.

+ Revamped Wheelhouse site's Knowledge base and Automated CS flows by analyzing common inquiries and trends.

+ Built dashboard to track KPIs around NPS, median response time, and CS effectiveness.

+ Onboarded new and retained current users via live chat, email, phone, and video conference.

 

Wheelhouse San Francisco California

Customer Success Manager 2017-July 2019

 

+ First Dedicated Customer Success hire that increased quarterly retention rate of customer base by 20% within six months.

+ Revamped Wheelhouse site's Knowledge base and Automated CS flows by analyzing common inquiries and trends.

+ Built dashboard to track KPIs around NPS, median response time, and CS effectiveness.

+ Onboarded new and retained current users via live chat, email, phone, and video conference.